ReviewReply monitors your reviews 24/7 and crafts thoughtful, personalized responses in your brand voice. Never miss a review, never lose a customer, and never spend hours typing replies.
Book a 15-minute onboarding call. No credit card, no contract, no hard sell.
57% of consumers won't visit a business that doesn't respond to reviews. Every unanswered review is a missed chance to win a customer or keep one you already have.
A 1-star review without a response is permanent damage. Potential customers see it and move on to your competitor. A professional response changes that.
You're running a restaurant. Writing thoughtful, personalized replies to every review takes time you don't have, so it keeps getting pushed to tomorrow.
Copy-pasting "Thanks for your feedback!" to every review signals you don't actually care. Customers notice, and it shows in your star rating over time.
Real review types, handled the way they should be.
"Waited 40 minutes and our food arrived cold. Staff didn't seem to care when we mentioned it. Really disappointed — won't be back."
— James R., 3 days ago
Owner response — via ReviewReply
"James, we're truly sorry — that experience is not acceptable and not what we aim for. A 40-minute wait with cold food is on us, and we completely understand your frustration. Please reach out to us directly at hello@example.com so we can make this right. We hope to earn back your trust. — Marco, Bella Trattoria"
"Best pasta I've had outside of Italy. Service was warm, the space felt special, and the tiramisu is unreal. We're already planning our next visit."
— Sarah M., 1 week ago
Owner response — via ReviewReply
"Sarah, this made our whole team's day! Our chef will be so happy to hear that about the pasta — it's a recipe we've been refining for years. And the tiramisu has quite a following. We can't wait to welcome you back. See you soon! — Marco, Bella Trattoria"
Every reply personalized to your business name, tone, and voice. Written within 24 hours of the review posting.
Three simple steps. Then you never have to think about review responses again.
Link your Google Business Profile. Takes 5 minutes. We monitor every new review from that moment on.
Fill out a short brand voice questionnaire covering your tone, words to avoid, and example phrases. Every reply sounds like it came from you.
We respond to every review within 24 hours: 5-star praise, 1-star complaints, everything in between. Professionally. In your voice.
Responding consistently to every review changes how customers and Google see your business.
"Companies responding to at least 25% of reviews earn 35% more than those that don't respond at all."
Source: ReviewTrackers / Spokk.io 2024
Here's how ReviewReply compares to the alternatives.
| Feature | ReviewReply | DIY | Hiring Staff |
|---|---|---|---|
| Every review responded to | ~ | ||
| Responds within 24 hours | ~ | ||
| Personalized to your brand voice | ~ | ||
| Zero time required from you | |||
| Monthly cost | From $99/mo | Your time (3–5 hrs/mo) | $1,500–$3,000+/mo |
| Scales with review volume |
14-day free trial on all plans. No credit card required. Cancel anytime.
Starter
For single-location restaurants just getting started.
Start Free TrialGrowth
For established restaurants ready to dominate local search.
Start Free TrialMulti-Location
For groups and chains managing multiple locations.
Start Free TrialThe math: businesses that respond to 25%+ of their reviews earn 35% more than those that don't. For a restaurant doing $500K/year, consistent review responses are worth up to $175,000 in additional revenue. ReviewReply starts at $99/month.
No credit card required to start. No contracts. No setup fees. If ReviewReply doesn't deliver in the first two weeks, cancel with one click. No calls, no forms, no guilt.
Everything you need to know before getting started.
Yes. Before we start, you fill out a short brand voice questionnaire covering your preferred tone, words you love and avoid, and example phrases. Every reply is written to match. You can update it anytime.
Carefully. We never delete or dispute reviews. We respond professionally to de-escalate, acknowledging the experience, expressing genuine concern, and offering to make things right offline. Research shows 33% of negative reviews turn positive after a business responds well.
Yes. On Growth and Multi-Location plans, you receive a daily digest with pending replies for your approval before they post. On Starter, responses go live automatically based on your voice profile. The approval workflow is also available as an add-on.
Under 10 minutes. Connect your Google Business Profile, fill out the brand voice questionnaire, and we're live. Most clients see their first review replied to within a few hours of completing setup.
Cancel anytime. No questions asked, no cancellation fees, no retention calls. Email us or click cancel in your account. If you cancel mid-month, you keep access until the end of your billing period.
Absolutely. We work with any local business with a Google Business Profile — gyms, salons, dental offices, retail stores, auto shops, and more. If your customers leave Google reviews, we handle them.
Enter your email and we'll write a personalized sample response for your business — no trial, no commitment. See exactly what ReviewReply produces before you decide.
Got it. Check your inbox within 24 hours.
No spam. One email with your sample reply. That's it.
14-day free trial. No credit card required. Setup in under 10 minutes.
Start Free TrialCancel anytime. No questions asked.
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